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Shipping Policy

Black Atlas Shipping Policy

1. Overview

Black Atlas is a multi-vendor marketplace.

Each vendor manages their own order processing and shipping methods, while Black Atlas oversees delivery coordination and tracking through our logistics partners (Canada Post, UPS, Purolator, Stallion Express, and Black Atlas Delivery).

2. Processing Time

  • Orders are typically processed within 1–2 business days after payment confirmation.

  • During peak seasons or winter seasons, processing times may be slightly longer.

  • Once processed, customers will receive an email or SMS with a tracking number and carrier information.

3. Shipping Methods & Partners

Black Atlas uses a combination of local and national carriers:

  • Standard Shipping: 2–5 business days (within Canada)

  • Express Shipping: 1–2 business days

  • Local Delivery (Black Atlas Logistics): Same-hr or within 3hr delivery for food and groceries

  • International shipping availability varies by vendor

4. Delivery Tracking

Customers can track their shipments directly through:

  • The tracking link sent via email or SMS

  • Their Black Atlas account dashboard under “Orders”

  • Carrier websites using the provided tracking number

5. Shipping Fees

  • Shipping fees are calculated at checkout based on weight, destination, and vendor shipping settings.

  • Vendors may offer free shipping promotions or flat-rate options.

  • Black Atlas is not responsible for customs fees, duties, or taxes on international shipments.

6. Delays or Delivery Issues

We strive to ensure all packages arrive on time, but delays may occur due to weather, carrier backlogs, or unforeseen circumstances.

  • If a package is delayed or missing, customers should contact support@blackatlashub.com within 24hours of the expected delivery date.

  • Our support team will liaise with the carrier or vendor to resolve the issue promptly.

7. Perishable or Fragile Items

For perishable goods (e.g., food, flowers, organic products):

  • Deliveries are made same-hr or within 24 hours to ensure freshness.

  • If an order is damaged or spoiled upon arrival, and the customer is not at fault, Black Atlas will issue a full refund or store credit after review.

  • Photo evidence and order details must be submitted within 12 hours of delivery.

8. Food and Grocery Local Deliveries (Black Atlas Drivers)

Our local delivery network offers 30 mins- drop-offs after pick up from vendor locations.

  • Customers receive real-time tracking updates.

  • Drivers follow strict verification protocols before releasing packages in some cases

9. Lost or Damaged Packages

If a package is confirmed lost, stolen, or damaged, customers must notify support@blackatlashub.com.
Black Atlas will:

  • Open an investigation with the carrier

  • Work with the vendor to verify claims

  • Provide a refund, store credit, or replacement based on the outcome

10. Contact

For all shipping inquiries:
📧 support@blackatlashub.com
🌐 www.theblackatlas.com