Black Atlas Terms of Service or User Agreement Last Updated

[2025-11-03]

Welcome to Black Atlas Digital eCommerce Inc. (“Black Atlas,” “we,” “our,” “us”).

By accessing or using the Black Atlas platform (the “Platform”), including our website, mobile app, or services, you (“User,” “Vendor,” or “Customer”) agree to the following Terms and Conditions. If you do not agree with these Terms, you may not use Black Atlas. ________________________________________

1. Nature of the Platform •

Black Atlas is a digital marketplace that connects customers with independent vendors who sell products and services.

Black Atlas does not own, manufacture, or directly sell the products/services offered on the platform.

• Each vendor is an independent business, solely responsible for the quality, legality, safety, and delivery of their products/services. ________________________________________

2. Vendor Responsibility

• Vendors set their own prices, policies, and terms for shipping, cancellations, and refunds.

• Vendors must comply with all applicable laws, including consumer protection, tax, and safety standards.

• Vendors are responsible for fulfilling customer orders in a timely and accurate manner.

• Any disputes arising from products, services, cancellations, or refunds must be resolved directly between the vendor and the customer. ________________________________________

3. Customer Responsibility

• Customers must review vendor-specific policies before making a purchase or booking a service.

• By completing a transaction, customers agree to the vendor’s cancellation, refund, and shipping policies.

• Customers are responsible for providing accurate information (shipping address, payment details, etc.).

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4. Payments

• Payments are processed securely through third-party payment providers (e.g., Stripe).

• Black Atlas does not store or control customer payment card details.

• Black Atlas may charge service fees to vendors or customers where applicable, which will be disclosed before purchase. ________________________________________

5. Shipping & Delivery

• Vendors are solely responsible for shipping and delivery of products.

• Delivery times are estimates and may vary.

• Black Atlas is not liable for shipping delays, losses, or damages caused by vendors or carriers.

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6. Cancellations & Refunds

• Each vendor determines their own cancellation and refund policy.

• Customers should carefully review the vendor’s policy before completing a purchase.

• Black Atlas is not responsible for refunds or cancellations unless the issue is caused by a platform error (e.g., duplicate charge).

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7. Limitation of Liability To the maximum extent permitted by law:

• Black Atlas is not responsible or liable for: o Product defects, damages, or inaccuracies.

o Vendor conduct, negligence, or policy enforcement.

o Customer misuse, disputes, or chargebacks.

o Loss of profits, data, or business opportunities arising from use of the Platform.

• Black Atlas’ liability, if any, shall be limited to the amount of fees paid to Black Atlas by the vendor or customer in the last 30 days. ________________________________________

8. Prohibited Use Users agree not to:

• Use the Platform for unlawful or fraudulent purposes.

• Infringe on intellectual property rights of Black Atlas, vendors, or third parties.

• Post false, misleading, or defamatory content.

• Attempt to hack, disrupt, or misuse the Platform.

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9. Intellectual Property

• All content on the Platform (logos, designs, branding, software, etc.) belongs to Black Atlas Digital eCommerce Inc. and may not be copied, distributed, or used without permission.

• Vendors retain ownership of their product images, descriptions, and trademarks but grant Black Atlas a non-exclusive license to display their content for marketing and sales purposes.

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10. Dispute Resolution

• Customers and vendors should attempt to resolve disputes directly.

• If unresolved, Black Atlas may, at its discretion, assist in mediation but is not obligated to do so.

• These Terms are governed by the laws of Ontario, Canada (or your jurisdiction if expanding internationally). ________________________________________

11. Termination

• Black Atlas may suspend or terminate accounts that violate these Terms, misuse the platform, or engage in fraudulent activities.

• Users may deactivate their accounts at any time by contacting Black Atlas support.

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12. Amendments • Black Atlas reserves the right to update these Terms at any time.

• Continued use of the Platform after updates constitutes acceptance of the revised Terms.

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13. Contact Us For questions about these Terms,

Contact: Black Atlas Digital eCommerce Inc.

📧 support@blackatlashub.com

🌐 www.theblackatlas.com

• Black Atlas is a platform, not the seller.

• Vendors are independent businesses, responsible for their products, shipping, cancellations, and refunds.

• Black Atlas limits liability for damages, losses, disputes, and errors beyond the platform’s direct control.

• Customers must use the platform lawfully and responsibly.

 

Black Atlas Shipping Policy Shipping Policy

1. Vendors are responsible for handling and fulfilling orders (shipping, packaging, timelines).

2. Black Atlas sets the framework (approved carriers, tracking requirement, dispute handling).

 

1. Vendor Responsibility

• All products sold on Black Atlas are fulfilled and shipped directly by the vendor.

• Each vendor is responsible for ensuring their orders are processed, packaged, and shipped in a timely and secure manner.

• Vendors must provide accurate shipping times, fees, and carrier options at checkout.

2. Shipping Methods

• Vendors may choose from approved carriers (UPS, Canada Post, Stallion Express, local drivers, or other authorized couriers).

• Customers will see the available shipping options, estimated delivery times, and costs before completing checkout.

3. Order Processing Time

• Vendors are expected to ship orders within the processing time stated on their storefront or product listing.

• Processing time may vary depending on product availability, customization, or location.

4. Tracking & Notifications

• Vendors must provide a tracking number (where available) once the order is shipped.

• Customers will receive email or in-app notifications with tracking details and shipping updates.

5. Delivery Delays

• Delivery timelines are estimates only and may be affected by weather, carrier delays, or vendor processing issues.

• Black Atlas is not liable for delays caused by carriers or vendors, but we encourage customers to contact the vendor directly for updates.

6. Shipping Costs

• Shipping fees are set by each vendor and calculated at checkout.

• In cases where free shipping is offered, it will be clearly stated on the product page or checkout screen.

7. Damaged, Lost, or Missing Packages

• Vendors are responsible for resolving shipping issues, including damaged or missing items.

• Customers should contact the vendor directly if they experience problems with delivery.

• Black Atlas may assist in facilitating communication but does not guarantee refunds or replacements. 8. International Shipping

• Some vendors may offer international shipping; availability, costs, and timelines will vary by vendor.

• Customs duties, taxes, or import fees are the responsibility of the customer and are not controlled by Black Atlas.

9. Disputes

• If a shipping dispute cannot be resolved with the vendor, customers may contact Black Atlas Support.

• Black Atlas reserves the right to step in for investigation but is not responsible for final shipping outcomes, as fulfillment rests with the vendor.